• Proctorio records the student taking an exam. Proctorio is powered by artificial intelligence, not by a human. In order to provide a proctored environment, Proctorio allows instructors to select a number of different settings. Settings may include watching students through their webcam, listening through their microphone, recording the student’s screen, and/or requiring room scans.


  • Room scans are critical. Exam Services recommends that all students using Proctorio complete a good quality room scan at the beginning of their exam. A successful room scan must clearly show the area on the desk, under the desk, and a 360 degree view of the entire room.


  • Proctorio can and will close the student out of the exam. If Proctorio suspects certain types of academic misconduct, it will shut itself down. Because Proctorio serves as the exam access point, when Proctorio shuts down, the student can no longer access the exam. For example, Proctorio, per the settings recommended by Exam Services, will not allow keyboard shortcuts. Proctorio does not know the difference between Ctrl + F, to find a word on a page in Chrome, and a shortcut used to access an unauthorized program/file. Proctorio’s response to shortcut use (or FaceTime or text messages) is to shut down. In innocent cases like these, students should be allowed to re-enter the exam.


  • Do not use keyboard shortcuts during the exam. As mentioned above, Proctorio will view this as a potential cheating threat and will shut down the exam.


  • Students have access to online help during the exam. Students are not out-of-luck when an exam in Proctorio fails. Most of the time, Proctorio failures are innocent. Students can contact Proctorio, and most of the time Proctorio is able to get the student back into the exam. Students can Live Chat, email, or call Proctorio. Proctorio’s contact info can be found in the Exams modules in ICON and by clicking on the gray shield in the upper right corner of Chrome.